Hi, how can we help?

ENG | CN | BM 

Tips: You can only log in to the Shopee Malaysia app using a local phone number and mobile device. 

Hi there! 😊 Need assistance? We're here to help!

Follow these simple steps to chat with our live agents:

1. Open the Shopee App
   Launch your Shopee app and tap on the 'Me' icon at the bottom right.
   
   

2. Access the Chat Option
   Scroll down and click on 'Chat with Shopee'. 
   
   

3. Type "Live Agent"
   In the chat bar, type "Live agent" to initiate the process.
   
   

4.  Click on "Chat with Agent"
   Tap the "Chat with Agent" button to proceed. 
   
   

5. Select Your Role
   Choose whether you're a Buyer, Seller, or ShopeeFood User.
   
   

6. Choose Your Topic
   Select the topic or issue you need help with. The app will connect you with a Shopee Customer Service agent who can assist you.

Why is Chat Support Only Available on the Shopee App?

Live chat is app-exclusive for a secure and smooth experience. If you don’t have the app yet, download it now for easy access!

⚠️ Note: 
If you're having issue accessing the live chat, use the internet call option in the app to reach us. We’re here to assist you anytime!